Cox Green School

Step 1

You should speak directly to the headteacher. It is a good idea to make an appointment to visit the school so that
you can personally explain the nature of your complaint.
If the complaint is against the headteacher you should write to the Chair of the school’s governing body; their name
can be obtained from the school or from the Governor Support team in the Learning and Care Directorate on

01628796960.

Our complaint policy can be viewed here

Step 2

If you feel the headteacher has not dealt with the matter in a satisfactory way, you should write to the Chair of the
school’s governing body and ask that the governors look into your complaint.
If you do not know the name of the Chair it can be obtained from the school or from the Governor Support team in
the Learning and Care Directorate on 01628 796960.

You can send a copy of your letter to the Education Complaints Officer at the Town Hall.
Click here to view the RBWM advice and procedure to follow to progress your complaint